Refund Policy

Something’s not right? We're here to help.

While rare, some products may be affected by temperature or pressure changes in transit. If your item arrives damaged, melted, or otherwise not as expected, please contact us at help@labyrinthandco.com and we’ll make it right.

Product Labeling

We’re proud of our journey and branding evolution. If you receive a product with older labeling, rest assured it contains the same thoughtful formulation. Should you prefer an updated version, we’re happy to offer a replacement, store credit, or refund—simply reach out to us.

Tried it but it’s not for you?

We understand that fragrance is personal. If your product isn't quite right after a few uses, contact us within 30 days of receiving your order. While we don’t cover return shipping on gently used items, we’re always happy to work with you on a solution to make sure you are completely satisfied.

Refund Timeline

Refunds are processed within 3–5 business days and will be issued to your original method of payment.

30-Day Satisfaction Guarantee

We stand behind every scent we craft. If you’re not in love with your purchase, contact us within 30 days—our helpful support team will make sure you receive a refund or store credit towards something more appropriate depending on the specific situation.

Please allow 24-48 hours to receive a response from our customer support team.